Privacy Policy

Last Updated: 10/28/2025

1. Introduction
At Solanus and Siena Puzzleworks ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our business.

2. Information We Collect
Personal Information You Provide
When you place an order or interact with us, we may collect:

• Contact Information: Name, email address, phone number, shipping address, billing address

• Payment Information: Credit card details, billing information (processed securely through our payment processor)

• Account Information: Username, password, and preferences if you create an account

• Communication Information: Any information you provide when contacting customer service or subscribing to our newsletter
   

Information Collected Automatically
When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on pages, links clicked

• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic
   

3. How We Use Your Information
We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your orders, shipping updates, and customer service

• Send marketing communications (with your consent), including newsletters and promotional offers

• Improve our website and products based on your feedback and usage patterns

• Prevent fraud and ensure the security of our website and transactions

• Comply with legal obligations and resolve disputes
   

4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers, website hosting)

• Legal Authorities: When required by law, court order, or to protect our rights and safety

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to:

• Remember your preferences and shopping cart contents

• Analyze website traffic and user behavior

• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Privacy Rights
Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Delete your personal information (subject to legal obligations)

• Opt-out of marketing communications at any time

• Restrict or object to certain processing of your information

• Data portability - receive a copy of your information in a common format

To exercise these rights, please contact us using the information below.

7. Marketing Communications
If you subscribe to our newsletter or marketing emails, we will send you information about new products, promotions, and Catholic content related to our puzzles. You may unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting us directly at [Email Address]

• Updating your account preferences
   

8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure storage systems with restricted access

• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

10. Children's Privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

11. International Users
If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.

15. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

customer-support@solanusandsiena.com